Employees of commercial banks learning to unlearn: a case study on the impact of electronic banking in the commercial banks of Bangladesh
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With the rapid emergence of new technologies in the age of the fourth industrial revolution, technology has affected every area of the business world and the financial sector. Job requirements are changing rapidly in the banking institutions with the inclusion of new technologies and the growing electronic banking sector. The main objective of this study is to find the level of job security that employees of banks have in the banking institutes. The study has been conducted using a 7-point Likert scale questionnaire in order to find out the employee attitude towards job security. The variables analysed in this paper are the effect of automatic teller machine (ATM), internet banking services, electronic money transfer and telephone banking on the overall attitude of employees of the banks towards their job security. The study used regression in SPSS using the responses from 101 respondents and discovered that all variables have a positive relationship with job security instead of a negative correlation. This means employees are not significantly affected by their job security due to emerging technology. The study concluded, the results is due to banks shifting recruiting policy towards hiring more technical workers and conducting training programs for filling the gap in knowledge.