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    • Quality and Management Planning Tools 

      Mohd Mustafa Al Bakri, Abdullah; Zuraidah, Mohd Zain; Norazian, Mohamed Nor; Khairel Rafezi, Ahmad (Penerbit UniMAP, 2008)
      There are numerous definition of quality. Even the most popular quality gurus have different definitions of quality. However the definitions have underlying common grounds that embody the discipline of Quality Studies. ...