Quality and Management Planning Tools
Mohd Mustafa Al Bakri, Abdullah
Zuraidah, Mohd Zain
Norazian, Mohamed Nor
Khairel Rafezi, Ahmad
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There are numerous definition of quality. Even the most popular quality gurus have different definitions of quality. However the definitions have underlying common grounds that embody the discipline of Quality Studies. Over many years, quality practitioners gradually realized that a large number of quality- related problems can be solved using what is known as the “7 basic QC tools”. In addition, quite recently, the “7 basic QC tools” (or “7 management tools”) make their debut into the scene. These can be used in conjunction with the basic tools. Managers and engineers alike should capitalize on these tools when planning and implementing problem-solving as well as improvement projects. This book describes some quality definitions and discusses the use of both basic and new quality tools in a simple manner. It provides an uncomplicated overview for students who are starting their way in exploring quality.
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