Browsing International Journal of Business and Technopreneurship (IJBT) by Subject "Airline industry"
Now showing items 1-1 of 1
(School of Business Innovation and Technopreneurship, Universiti Malaysia Perlis (UniMAP), 2011-02)The airline Service quality has received much attention from both academicians and practitioners. Various studies have used SERVQUAL, AIRQUAL, the Kana Model, etc. for measuring the customer service quality in the airline ...