Show simple item record

dc.contributor.authorAbdul Talib, Bon, Prof. Dr.
dc.contributor.authorEsam M.A., Mustafa
dc.date.accessioned2013-08-05T00:55:27Z
dc.date.available2013-08-05T00:55:27Z
dc.date.issued2012-11-20
dc.identifier.citationp. 195-207en_US
dc.identifier.urihttp://dspace.unimap.edu.my/123456789/27362
dc.descriptionMalaysian Technical Universities Conference on Engineering and Technology (MUCET) 2012 organised by technical universities under the Malaysian Technical Universities Network (MTUN), 20th - 21st November 2012 at Hotel Seri Malaysia, Kangar, Perlis.en_US
dc.description.abstractPurpose of this paper is to review the literature on the relationship between total quality management TQM and innovation in services organization, and to develop a research conceptual framework on this relationship. The most recent studies investigated the TQM-innovation relationship and involved service industries in its scope have been reviewed. A discussion on the TQM practices in service organization is presented and conceptual framework and model are proposed.en_US
dc.language.isoenen_US
dc.publisherMalaysian Technical Universities Network (MTUN)en_US
dc.relation.ispartofseriesProceeding of the Malaysian Technical Universities Conference on Engineering and Technology (MUCET) 2012en_US
dc.subjectTQMen_US
dc.subjectInnovationen_US
dc.subjectRelationshipen_US
dc.subjectService organizationen_US
dc.titleImpact of total quality management on innovation in service organizations: Literature review and new conceptual frameworken_US
dc.typeWorking Paperen_US
dc.contributor.urltalibon@gmail.comen_US
dc.contributor.urlesam.badi@gmail.comen_US


Files in this item

Thumbnail

This item appears in the following Collection(s)

Show simple item record