| dc.contributor.author | Abdul Talib, Bon, Prof. Dr. | |
| dc.contributor.author | Esam M.A., Mustafa | |
| dc.date.accessioned | 2013-08-05T00:55:27Z | |
| dc.date.available | 2013-08-05T00:55:27Z | |
| dc.date.issued | 2012-11-20 | |
| dc.identifier.citation | p. 195-207 | en_US |
| dc.identifier.uri | http://dspace.unimap.edu.my/123456789/27362 | |
| dc.description | Malaysian Technical Universities Conference on Engineering and Technology (MUCET) 2012 organised by technical universities under the Malaysian Technical Universities Network (MTUN), 20th - 21st November 2012 at Hotel Seri Malaysia, Kangar, Perlis. | en_US |
| dc.description.abstract | Purpose of this paper is to review the literature on the relationship between total quality management TQM and innovation in services organization, and to develop a research conceptual framework on this relationship. The most recent studies investigated the TQM-innovation relationship and involved service industries in its scope have been reviewed. A discussion on the TQM practices in service organization is presented and conceptual framework and model are proposed. | en_US |
| dc.language.iso | en | en_US |
| dc.publisher | Malaysian Technical Universities Network (MTUN) | en_US |
| dc.relation.ispartofseries | Proceeding of the Malaysian Technical Universities Conference on Engineering and Technology (MUCET) 2012 | en_US |
| dc.subject | TQM | en_US |
| dc.subject | Innovation | en_US |
| dc.subject | Relationship | en_US |
| dc.subject | Service organization | en_US |
| dc.title | Impact of total quality management on innovation in service organizations: Literature review and new conceptual framework | en_US |
| dc.type | Working Paper | en_US |
| dc.contributor.url | talibon@gmail.com | en_US |
| dc.contributor.url | esam.badi@gmail.com | en_US |
