Impact of total quality management on innovation in service organizations: Literature review and new conceptual framework
Abdul Talib, Bon, Prof. Dr.
Esam M.A., Mustafa
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Purpose of this paper is to review the literature on the relationship between total quality management TQM and innovation in services organization, and to develop a research conceptual framework on this relationship. The most recent studies investigated the TQM-innovation relationship and involved service industries in its scope have been reviewed. A discussion on the TQM practices in service organization is presented and conceptual framework and model are proposed.
- Conference Papers