Browsing School of Business Innovation and Technopreneurship (Articles) by Author "norshahrizan@unimap.edu.my"

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    • The optimization concept of Service Fulfillment Measurement: a research on Surgery Care 

      Norshahrizan, Nordin; Razli, Che Razak; Sharmini, Abdullah; Ummi Naiemah, Saraih; Marniati; Wan Norsyafawati, W. Muhamad Radzi (EDP Sciences, 2018)
      This paper presents an optimization concept of service fulfillment measurement. Service delivery is assumed free from constraint, while service fulfillment is expected to achieve by maximizing the customer preferences. As ...