Now showing items 1-2 of 2

    • Role of senior management in TQM implementation in Malaysian small and medium enterprises 

      Baba, Md. Deros; Mohd Nizam, Ab. Rahman, Dr.; Jaharah, A. Ghani; Dzuraidah, Abd. Wahab; Mohd. Hazri, Hashim; Nor Kamaliana, Khamis (The Institution of Engineers, Malaysia, 2009-09)
      During the last two decades, quality had become a very important issue in many large organisations for both industrial and service sectors. They regard quality as a formidable weapon in addressing business competition and ...
    • A systematic self-accessment process for improving organisational performance 

      Baba, Mohd. Deros; Sha'ri, Mohd. Yusof, Dr.; Azhari, Md. Salleh (The Institution of Engineers, Malaysia, 2006-09)
      This paper presents an overview of the self-assessment concept on the overall context. It begins with a brief description on self-assessment, followed by methods of transferring self-assessment results into action plan, ...