A systematic self-accessment process for improving organisational performance

Abstract

This paper presents an overview of the self-assessment concept on the overall context. It begins with a brief description on self-assessment, followed by methods of transferring self-assessment results into action plan, roles and responsibilities of the people involved. It further explains the various issues with regards to self-assessment implementation; its benefits and roles in helping organisations improve their organisational performance. Finally, the paper culminates with a discussion and conclusion on self-assessment goals in enhancing organisational competitiveness and excellence.