Knowledge Management Implementation Model for Community Information service (CIS) in the library: A case of Penang State Library

Abstract

Information is so essential that it has become part of every human being. All human beings have information need, either individual or collective. Information is that basic need of life, which helps in the proper fulfillment of other needs such as food, shelter etc. for its survival and growth. Hence it can be rightly said that without information, survival and development of any community is not possible. Therefore, it is the basic responsibility of any Public Library to provide information services to communities. In addition, the Public libraries, being the library of communities can play important role in providing effective Community Information Service (CIS). These institutions are entrusted with the duties of providing right information to right users at right time, there by help people to deal with daily problem solving or in improving the quality of their lives. This paper attempts to share the KM Implementation Model for Perbadanan Perpustakaan Awam Pulau Pinang on their CIS portal and to share the lesson learned of the successful CIS portal implementation throughout state of Penang.