Browsing Zuraidah Mohd Zain,Prof Datin Dr. by Subject "Academic"
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Achieving excellence in academic service quality with critical success factors identified in university learning
(Universiti Teknologi Malaysia (UTM), 2005-12-12)Performance evaluation in educational systems must have a balance of measures of and judgment about both efficiency (the relationships of inputs to outcomes) and effectiveness (the relationships of objectives to outcomes). ...