Browsing Conference Papers by Subject "Quality Function Deployment"
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A conceptual Kano and Quality Function Deployment (QFD) framework for healthcare service
(Universiti Malaysia Perlis (UniMAP)Centre for Communication Skills and Entrepreneurship, 2010-11-12)Healthcare organization is struggling to provide customer driven quality service. The key success of healthcare service is the ability to develop a comprehensive healthcare service and deliver the best service direct to ...