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    • Customer service in IIM Lucknow Library 

      Ganguly, Shantanu; Gupta, K. Dinesh, Assoc. Prof. (Universiti Sains MalaysiaPerpustakaan, 2007-10-31)
      Information is user-driven, its quality and timely availability significantly contributes in affectivity and efficiency of decision-making process. Successful libraries and information services have demonstrated the real ...