Browsing Conference Papers by Author "Esam, M.A. Mustafa"
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Impact of Total Quality Management on innovation in service organizations: Literature review and new conceptual framework
Esam, M.A. Mustafa; Abdul Talib, Bon (Malaysian Technical Universities Network (MTUN), 2012-11-20)Purpose of this paper is to review the literature on the relationship between total quality management TQM and innovation in services organization, and to develop a research conceptual framework on this relationship. The ...