Perception of employees when experiencing computer hassle and computer anxiety in selected commercial banks

Abstract

The presence of telecommunications, internet, computer application software and hardware as well as databases in commercial banks injects new challenges to employees to adapt and continue learning new technology. It is not that simple for them to do it. Some employees do struggle to keep up becoming technology savvy. Due to the rapid changes in technology it has caused a state of stressful to many employees. Literature reports that many employees are still not comfortable using technology in their work, and it is interesting to further explore this situation. Therefore, this study was conducted to identify the level of computer hassle and computer anxiety experienced by employees in selected commercial banks in Shah Alam, Selangor. Five banks have been selected involving both executives and non executives participating in this study. Instruments from prominent researchers in the same field were used to collect the data and spss was used to reveal the results. The cronbach’s alpha scores obtained in this study are above 0.70, thus it is suitable to explore more findings from the study. Initial findings are further discussed in this paper.