The influence of job stress towards turnover intention among generation Y employees in Perak Information Technology (IT) industry
Date
2023-06Author
Lee, Kah Yan
Nur Syafiqah, A. Rahim
Junaidah, Yusof
Amalina, Ibrahim
Metadata
Show full item recordAbstract
Researchers have been studying turnover intention for nearly a century. Recently, most generation
Y workforce in Malaysia's Information Technology (IT) industry reportedly developed a norm of
switching jobs constantly due to being increasingly exposed to a lot of work-related stressors. This
study aims to investigate the relationship between job stress and turnover intention among
generation Y employees in the Perak IT industry. The quantitative approach was used by
distributing online questionnaires through the Facebook platform to collect data from a sample of
123 employees drawn from IT companies in Perak, Malaysia. The result revealed that the majority
of the respondents are recorded with a high level of job stress and a moderate level of turnover
intention. It was found that job stress was significantly positively correlated with turnover
intention. Further analysis also demonstrated that the dimensions of job stress such as work
overload and work ambiguity were significant influences on turnover intention. Overall, there was
a statistically significant positive relationship between job stress and turnover intention among
the employees. The findings of this study demonstrated important implications for IT
organisations, employees, and Human Resource (HR) practitioners by allowing them to
understand the devastating effects of job stress and equip themselves with strategies to reduce
turnover rates.