How implementation of knowledge management can make a difference in libraries: a case study of KM practice in Astan Quds Library Organization

Abstract

In the knowledge economy, individuals and organizations have increasingly become dependent on knowledge management (KM) for competitive advantage. In line with other organizations, libraries have taken the importance and values of KM into consideration in recent years. Since Astan Quds Library Organization (AQLO)3 has a long history and is one of the major public libraries in the Middle East and in the Islamic World, implementation of KM in that library can make outstanding changes. This hypothesis was tested through a case study. In this study, 4 knowledge conversion modes of Nonaka & Takeuchi, and KM factors and barriers, identified in the related literature, provided the necessary framework for the study. Three approaches, i.e., observation, checklist and questionnaire were used to collect data. Findings reveal that in terms of socialization, externalization and combination, knowledge management activities have provided an outstanding scenario in AQLO. Among the factors enhancing KM, interest in knowledge acquisition, communication, social status and trust were acknowledged as the most important factors. However, lack of time to share knowledge was identified as a major barrier to knowledge sharing and implementation of KM. Results also show that KM practices have turned AQLO into one of the leading public libraries in Iran.