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    • Modeling approach to the elements of TQM practice 

      Fazlollah, Agamohamadi Basmenj; Rosnah, Mohd Yusuff, Assoc. Prof. Dr.; Norzima, Zulkifli, Dr.; Md. Yusof, Ismail; Sorooshian, Shahryar (Trans Tech Publications, 2013)
      This paper considers three factors; the selection of the Performance Measures, selection of the Critical Success Factors, and selection of quality tools as three elements of TQM. The qualitative research of this study tries ...