Browsing Document Delivery by Author "Leeng Sze, Koay"
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A methodology for developing a self-assessment tool to measure quality performance in organizations (a Malaysian perspective)
Subari, Khairanum; Leeng Sze, Koay (Universiti Kuala Lumpur, 1999)This paper summarises the development methodology that uses the assessment criteria of two national quality awards namely, the Malcolm Baldrige National Quality Award and Deming Prize as a basis for creating a self-assessment ...