Browsing Conference Papers by Subject "Quality Function Deployment"

Now showing items 1-1 of 1

    • A conceptual Kano and Quality Function Deployment (QFD) framework for healthcare service 

      Norshahrizan, Nordin; Razli, Che Razak (Universiti Malaysia Perlis (UniMAP)Centre for Communication Skills and Entrepreneurship, 2010-11-12)
      Healthcare organization is struggling to provide customer driven quality service. The key success of healthcare service is the ability to develop a comprehensive healthcare service and deliver the best service direct to ...