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    • Role of senior management in TQM implementation in Malaysian small and medium enterprises 

      Baba, Md. Deros; Mohd Nizam, Ab. Rahman, Dr.; Jaharah, A. Ghani; Dzuraidah, Abd. Wahab; Mohd. Hazri, Hashim; Nor Kamaliana, Khamis (The Institution of Engineers, Malaysia, 2009-09)
      During the last two decades, quality had become a very important issue in many large organisations for both industrial and service sectors. They regard quality as a formidable weapon in addressing business competition and ...