Practice of building maintenance management operation processes in office high rise buildings in Malaysia
Abstract
Themain goal of this study is to discover themost important factors in the building maintenance
management operation processes in office high rise buildings in Malaysia. Four factors are
identified in building maintenance management operation processes: building maintenance
policy and strategy, strategic management, facility management and performance management.
It is thekey to ensuregood benefit on building owner, tenants, customers, users andmaintenance
professionals (engineers, managers and technicians). However, the building maintenance
operation processes are not practiced in a proper manner in most of the buildings would have
impacts on the building planning and building performance due to the gaps between strategic
level and operational level.
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