Browsing Theses & Dissertations by Author "Abdullah, Osman, Dr."
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The influence of service quality, trust and reputation on customer satisfaction: evidence from public hospitals in Jordan
Hamza Ali, Mohammad AlshatnawiThis masters’ thesis sought to assess and analyse customer satisfaction with service quality (Tangible, Reliability, Responsiveness, Assurance and Empathy), Trust and Reputation in the public hospitals in Jordan. Specifically, ...