Improvement on subject registration and drop process using value stream mapping technique: a case study in the School of Manufacturing Engineering

Abstract

Lean concept has been always concerning about waste reduction, quality improvement and cycle time minimization. As it is globally known, lean technology was first introduced in Toyota manufacturing plant. Since then, it has been followed and adopted by other manufacturing organizations. This research is studying the implementation of lean concept in the educational industries taking the administration office of the manufacturing school of Universiti Malaysia Perlis as a case study. Mainly, this study aims to evaluate the current process of registration and drop of the courses handled by the administration office, develop a current state and future state value stream mapping for the process and eventually to examine and evaluate the efficiency of the new implemented lean technique. To accomplish the objectives, Value Stream Mapping (VSM) technique is used to lay out the different steps in the process with the associated time needed to accomplish each step and determine the value and non-value added activities. Improvement vacant is examined throughout the process and needed actions are taken to improve the process flow, reduce the lead time and minimize the non-value added activities. Future state value stream map is then constructed to visualize the new flow of the process.