Study on the satisfaction level of Indonesian-Tiongkok Friendship Residence

Abstract

Tsunami on December 26, 2004 has attacked Aceh Province, and made many people lost their family, houses, and properties. During rehabilitation and reconstruction period, many Non Government Organization (NGO) come to Aceh Province to help Aceh citizen to rebuilt their city as well as their houses. Many NGO build the new houses for Tsunami victims with different size, shape, and quality. The main reason was due to the limitation of the budget for each NGO was different. Indonesian-Tiongkok Friendship Residence is one of new area which was build for Tsunami Victims. This new complex residence was build by Indonesian-Tiongkok Friendship NGO. This residence is located in the hill of Neuheun village, Masjid Raya sub district, Aceh Besar District, about 17 Km from Banda Aceh City. There are 606 houses of 42 types in 22, 4 Hectare with infrastructure facilities like mosque, school; market, public health center, sanitation, and road. Objectives of this research are to study the satisfaction level of people who live in Indonesian-Tiongkok Friendship Residence, and to get information about which infrastructure facilities is needed to be more prepared. The research conducted to 78 houses, by using questionnaire, and deep interview. Satisfaction level analyzed using mean value. Satisfaction level checked on five factors; design quality and land area, houses quality, location of residence, infrastructure facilities, and participation of the residence. It has been found that the most unsatisfied result were for the factor location of residence, and factor participation of the residence. For the location factor, the unsatisfaction is mostly due to there is no public transportation, so the residence has difficulties to travel to the city. For the participation of the residence factor, the unsatisfaction is due to the residence never involved during design and construction period. It has been found- from this research that the donor country should have taken into account those five factors, and should involve the candidate residence during design and construction period.