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http://dspace.unimap.edu.my:80/xmlui/handle/123456789/30440
Title: | Bus operation, quality service and the role of bus provider and driver |
Authors: | Munzilah, Md. Rohani Wijeyesekera, Devapriya Chitral Ahmad Tarmizi, Abd. Karim munzilah@uthm.edu.my devapriya@uthm.edu.my tarmizi@uthm.edu.my |
Keywords: | Bus operation Bus provider Bus driver Quality service |
Issue Date: | 20-Nov-2012 |
Publisher: | Malaysian Technical Universities Network (MTUN) |
Citation: | p. 493-502 |
Series/Report no.: | Proceedings of the Malaysian Technical Universities Conference on Engineering and Technology (MUCET) 2012; |
Abstract: | This paper outlined the important role played by public transport to meet the demand of business and social life. The paper reviewed the type of bus services, quality of service in the bus operation that influences the passenger decision and also the role of bus provider and bus driver. An improved understanding of the bus operation is important for a well managed bus services. Maintaining a high standard of quality in service and performance is of paramount importance to encourage people to make public transport their preferred choice. |
Description: | Malaysian Technical Universities Conference on Engineering and Technology (MUCET) 2012 organised by technical universities under the Malaysian Technical Universities Network (MTUN), 20th - 21st November 2012 at Hotel Seri Malaysia, Kangar, Perlis. |
URI: | http://dspace.unimap.edu.my/123456789/30440 |
Appears in Collections: | Conference Papers |
Files in This Item:
File | Description | Size | Format | |
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CCE 24.pdf | Access is limited to UniMAP community | 315.95 kB | Adobe PDF | View/Open |
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