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http://dspace.unimap.edu.my:80/xmlui/handle/123456789/27362| Title: | Impact of total quality management on innovation in service organizations: Literature review and new conceptual framework |
| Authors: | Abdul Talib, Bon, Prof. Dr. Esam M.A., Mustafa talibon@gmail.com esam.badi@gmail.com |
| Keywords: | TQM Innovation Relationship Service organization |
| Issue Date: | 20-Nov-2012 |
| Publisher: | Malaysian Technical Universities Network (MTUN) |
| Citation: | p. 195-207 |
| Series/Report no.: | Proceeding of the Malaysian Technical Universities Conference on Engineering and Technology (MUCET) 2012 |
| Abstract: | Purpose of this paper is to review the literature on the relationship between total quality management TQM and innovation in services organization, and to develop a research conceptual framework on this relationship. The most recent studies investigated the TQM-innovation relationship and involved service industries in its scope have been reviewed. A discussion on the TQM practices in service organization is presented and conceptual framework and model are proposed. |
| Description: | Malaysian Technical Universities Conference on Engineering and Technology (MUCET) 2012 organised by technical universities under the Malaysian Technical Universities Network (MTUN), 20th - 21st November 2012 at Hotel Seri Malaysia, Kangar, Perlis. |
| URI: | http://dspace.unimap.edu.my/123456789/27362 |
| Appears in Collections: | Conference Papers |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| MME 03.pdf | Access is limited to UniMAP community | 254.55 kB | Adobe PDF | View/Open |
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