Mainpower competency in Bank Islam Malaysia Berhad
Nor Husna Shafini, Nor Bashah
Noorji, Hj. Mohd Japar
Azizi, Abu Bakar
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Islamic banking has grown so fast in global finance and it has become the talk around the globe especially after the recent financial debacle that began in summer 2007 where its ends with the crumbling the of Lehman Brothers and many more. Striving to reach and remain at the top of the world, Islamic banking institutions worldwide began to focus efforts on strengthening its position. This research explored manpower selection and training of Bank Islam Malaysia Berhad. It also evaluates bankers perception towards training and experience that they gained through working at the bank. Preferred selection method employed by BIMB is send is resume and the staffs have positive perception about trainings given and their experience on the job due to the staffs not having any formal training prior to joining the bank. And it is revealed that the perceptions of bankers towards clear and efficient training as well as exposure on the products and services before they are launched are dependent on capability of bankers to solve customer's problems. It is recommended that the bank's management take greater initiative in providing their employees with sufficient training to ensure customer satisfaction, face the challenges and meet the objectives of Malaysian government in positioning Malaysia as an Islamic financial hub in the region. It is hoped that the research will further assess the perceptions of employees in depth.