Now showing items 1-4 of 4

    • A consumer perspective of service quality in the airline industry 

      Muhammad Muazzem, Hossain; Ouedraogo, Noufou; Rezania, Davar (School of Business Innovation and Technopreneurship, Universiti Malaysia Perlis (UniMAP), 2011-02)
      The airline Service quality has received much attention from both academicians and practitioners. Various studies have used SERVQUAL, AIRQUAL, the Kana Model, etc. for measuring the customer service quality in the airline ...
    • Determinants of customers’ behavioural intentation in the childcare service industry: A review of literature 

      Nik Syuhailah, Nik Hussin; Safiek, Mokhlis; Hayatul Safrah, Salleh; Zuraimi, Abdul Aziz (School of Business Innovation and Technopreneurship, Universiti Malaysia Perlis (UniMAP), 2019-10)
      The study of behavioural intention lies in the link of retaining and attracting future prospect and ensuring sustainability in competitive market. Parental intention to enrol their children in a childcare centre involves ...
    • Evaluating the export guarantee fund service quality of Iran and Its impacts on attracting the exporters 

      Firouze Hajialiakbari; Mozhgan Rafiei, Zanjani (School of Business Innovation and Technopreneurship, Universiti Malaysia Perlis (UniMAP), 2014-10)
      In view of management and organization discussions, Guarantee Fund is service organizations which are generally in charge of servicing different classes of people in the society. Providing the ultimate goal of society is ...
    • The influence of service quality on customer satisfaction towards Internet Service Providers among Malaysian 

      Zahayu, Md Yusof; Krudharshaini, Nagapan; Sofia, Amir; Nazifa, Nasir; Wan Muhammad Zulhafizsyam (School of Business Innovation and Technopreneurship, Universiti Malaysia Perlis (UniMAP), 2022-02)
      Malaysia's internet connectivity has significantly increased over the last decade, boosting competitiveness and supporting economic growth. The number of Internet Service Providers (ISPs) has been steadily expanding, and ...