Browsing International Journal of Business and Technopreneurship (IJBT) by Subject "Healthcare service"
Now showing items 1-1 of 1
-
A conceptual kano and quality function deployment (Qfd) framework for healthcare service
(School of Business Innovation and Technopreneurship, Universiti Malaysia Perlis (UniMAP), 2011-02)Healthcare organization is struggling to provide customer driven quality service. The key success of healthcare service is the ability to develop a comprehensive healthcare service and deliver the best service direct to ...