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The influence of service quality, trust and reputation on customer satisfaction: evidence from public hospitals in Jordan
This masters’ thesis sought to assess and analyse customer satisfaction with service quality (Tangible, Reliability, Responsiveness, Assurance and Empathy), Trust and Reputation in the public hospitals in Jordan. Specifically, ...
Investigation of factors influencing customer loyalty in Malaysia and Jordan hotel industry
The ever increasing establishment of various star hotels in Malaysia and Jordan has leverage the choice options of guests and tourist in these countries. While the guests were been offered multiple choices, the management ...