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    • Latent semantic analysis of service quality in the Airline Industry: A consumer perspective 

      Muhammad Muazzem, Hossain; Ouedraogo, Noufou; Rezaniac, Davar (Universiti Malaysia Perlis (UniMAP)Centre for Communication Skills and Entrepreneurship, 2010-11-12)
      The airline Service quality has received much attention from both academicians and practitioners. Various studies have used SERVQUAL, AIRQUAL, the Kano Model, etc. for measuring the customer service quality in the airline ...