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    • A conceptual kano and quality function deployment (Qfd) framework for healthcare service 

      Norshahrizan, Nordin; Razli, Che Razak (School of Business Innovation and Technopreneurship, Universiti Malaysia Perlis (UniMAP), 2011-02)
      Healthcare organization is struggling to provide customer driven quality service. The key success of healthcare service is the ability to develop a comprehensive healthcare service and deliver the best service direct to ...