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Please use this identifier to cite or link to this item:
http://hdl.handle.net/123456789/9772
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| Title: | Customer service in IIM Lucknow Library |
| Authors: | Ganguly, Shantanu
Gupta, K. Dinesh, Assoc. Prof. |
| Keywords: | Customer services
Library
IIM-Lucknow Library
Customer satisfaction
International Conference On Libraries (ICOL) |
| Issue Date: | 31-Oct-2007 |
| Publisher: | Universiti Sains Malaysia |
| Department: | Perpustakaan |
| Citation: | p.1-15 |
| Series/Report no.: | International Conference On Libraries (ICOL) 2007 |
| Abstract: | Information is user-driven, its quality and timely availability significantly contributes in
affectivity and efficiency of decision-making process. Successful libraries and information
services have demonstrated the real value of customer service. Therefore, a strong customer
services programme in library and information centers brings out quality service for their
clienteles resulting into increased customer base. Customer service underlines everything
done in the library, from structuring, process to the methods employed to make information
available to users. An explicit customer service plan gives an opportunity to evaluate the
service, design, delivery and outcomes. The effective customer service establishes sustainable
communication between the library and the users which ultimately helps in creating customer
loyalty and long-term relationships. |
| Description: | International Conference On Libraries (ICOL) 2007, 31st October - 2nd November 2007 organized by Universiti Sains Malaysia (USM) with the coorperation of Librarians Association of Malaysia at Gurney Hotel, Penang. |
| URI: | http://hdl.handle.net/123456789/9772 |
| Appears in Collections: | Conference Papers
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