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Title: A practical tool for small and medium enterprise quality performance improvement
Authors: Mohd Nizam, Ab. Rahman, Dr.
Baba, Md. Deros, Assoc. Prof. Dr. Haji
Rozli, Zulkifli
Ahmad Rasdan, Ismail
???metadata.dc.contributor.url???: mnizam@vlsi.eng.ukm.my
Keywords: Operations management;Quality improvement;Self-assessment;Small and medium sized enterprises (SMEs)
Issue Date: Sep-2007
Publisher: The Institution of Engineers, Malaysia
Citation: The Journal of the Institution of Engineers, Malaysia, vol. 68(3), 2007, pages 56-64
Abstract: Quality performance in manufacturing may be assessed in several different ways. The aim of this paper is to present a practical tool that can be used by manufacturing companies, especially Small and Medium-sized Enterprises to assess and improve their quality performance through self-assessment practice. By means of two case study companies, the authors demonstrate the effectiveness of the self-assessment tool. Self-assessment tool offers the company to develop and maintain their own quality practices more clearly, setting their own pace, identifying constraints, strengths and weaknesses for business strategy improvement and excellence. A ‘before-and-after’ result of two manufacturing companies is presented. The results suggest that the self-assessment as a practical tool for quality performance improvement is suitable for companies to enhance progress on their quality journey. Conclusion and suggestions are also made for further research.
Description: Link to publisher's homepage at http://www.myiem.org.my/
URI: http://myiem.org.my/content/iem_journal_2007-178.aspx
ISSN: 0126-513X
Appears in Collections:IEM Journal

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