Browsing by Author "norshahrizan@unimap.edu.my"

Now showing items 1-2 of 2

    • A conceptual Kano and Quality Function Deployment (QFD) framework for healthcare service 

      Norshahrizan, Nordin; Razli, Che Razak (Universiti Malaysia Perlis (UniMAP)Centre for Communication Skills and Entrepreneurship, 2010-11-12)
      Healthcare organization is struggling to provide customer driven quality service. The key success of healthcare service is the ability to develop a comprehensive healthcare service and deliver the best service direct to ...

    • The optimization concept of Service Fulfillment Measurement: a research on Surgery Care 

      Norshahrizan, Nordin; Razli, Che Razak; Sharmini, Abdullah; Ummi Naiemah, Saraih; Marniati; Wan Norsyafawati, W. Muhamad Radzi (EDP Sciences, 2018)
      This paper presents an optimization concept of service fulfillment measurement. Service delivery is assumed free from constraint, while service fulfillment is expected to achieve by maximizing the customer preferences. As ...